Dhivehi News – Power your Future.

December 8, 2019

Are You Taking Care of Your Customers?

How many times has this happened to you: You have a problem…

October 27, 2019

Understanding Credit Union CD Rates

Traders who prefer to take advantage of their life benefits must know…

April 1, 2019

Small Business Boon for Young Upstarts

Young entrepreneurs are taking the bull by the horns and risking everything…

Are You Taking Care of Your Customers?

December 8, 2019December 8, 2019

How many times has this happened to you: You have a problem with a product/service. It’s giving you a hard time so you call for customer service. You give just a brief description of your problem and the supposed “help” tells you, “Sorry, it isn’t our fault. It’s someone elses and there’s nothing we can do. Go bother them. You do something, not me.”

This is the worst thing someone can do in customer service. Ignoring the problem and passing the blame. The problem isn’t solved, there was no help, and it leaves the customer with a bitter taste in their mouth. How can this be corrected?

Listen! No matter how many times you have heard the same problem before from other customers, let the customer speak. The customer needs to know that you are there to help and that you care. Cutting them off sends a strong message that you don’t care and that they are bothering you. That is the worst thing you can do. Also, keep in mind that these people are frustrated. Let them work off their steam. It is nothing personal, they are just upset about the situation. Once they are done, then speak.

Ask questions. Get what you can out of the customer without making it feel like an interrogation. Once again, this shows that you are serious about helping them. Also, it can provide valuable insight for fixing their problem. Just take care not to ask too many questions to the point that the customer is annoyed. Just enough to gather ideas for a solution.

Explore options. Telling the customer there is nothing you can do is the very last thing you ever want to say. It makes you look incompetent and uncaring. Try to reason out other solutions first. If for some reason things are out of your scope then ask the customer if they would like to speak to a manager. That should be a last resort, but may be necessary if things are severe. Still, try your best to rectify the situation without having to pass the buck.

If the situation seriously is out of your hands, make every effort to guide the customer through the proper steps to solving the problem with the outside source. For example, if the problem exists with another company, provide them with the phone number and tell them exactly what to say to them. Better yet, try to take it to the next level by calling them yourself. This can lead to great customer loyalty by just this simple effort. Good customer service is a must if you plan on keeping your customers happy. Make sure they are a top priority and not just something shoved to the back.

Understanding Credit Union CD Rates

October 27, 2019October 27, 2019

Traders who prefer to take advantage of their life benefits must know about CD rates, which vary depending on the the period and bank. Understanding such versions is the key to finding the ideal solution. Those concerned about high credit union cd rates must carry on reading.

CD is quick for Certificate of Deposit. This can be a time deposit that’s written by banks or credit unions to customers. Average customers and company owners may make utilization of CDs to deposit avail and money of fixed interest rate on their return. But the depositor must maintain the money on the bank before the period stops. The period is the duration where the deposit could stick to the bank. the money should not be taken by The depositor before the period expires. Otherwise, they’ll bear penalty. This can be a easy tip that any depositor should be alert to. The period for CDs varies from3months to5years.

The rate depends upon a few aspects like the bank money needs and the period. But one important factor that should not be taken for granted is the Fed Funds rate. The Federal Reserve Bank sets the rate that banks must used in getting one another for loans. A decline in the Fed Funds Rate causes a drop in bank rates. The choice of the Federal Reserve Bank depends upon the economic circumstances. The rate is expected to be large when the economy is great. Take notice that the rates dropped during the downturn. The CD rate is affected by economic changes.

customers should be taken by Economic forecast in picking CD period. Many customers choose a 5-year period and make the most of great economic circumstances. Doing so enables high charges to be loved by them within the CD period despite changes in economic circumstances. A short term CD is ideal during challenging times. When the economy improves, you could have a new CD. CD purchase is also damaged by Other depositors in to distinct terms which are great for one year. This course is named CD laddering.

As earlier mentioned, the bank money needs affect the best credit union cd interest rates. Banks have diverse money needs, and each bank has its money method. The money techniques employed by a bank affect the CD rates. The rate decides the position of the bank somehow. You can find banks which have enough funds already which they don’t need inward money from depositors. These banks might not attract investors with large CD rates. However, banks that offer greater than average rates are considered more steady. It is a typical training when selecting where to commit your money to rely not exclusively on the rate made available from a bank.

Small Business Boon for Young Upstarts

April 1, 2019December 3, 2019

Young entrepreneurs are taking the bull by the horns and risking everything to be successful. The new age of go-getters are passionate and determined to be successful in this trying economy. One such success story of a tree lopper in Brisbane who started a business with borrowed equipment and little experience has after 18 months transformed his life to now having two full time crews and an annual turnover of 1 million dollars. when asked about his success, he said that it’s having a no fail attitude and hard work that has bee the reason for his success. Getting up early and providing quality customer service had always been his number one priority. His tree lopping company is now one of the most respected companies in Brisbane and customers continue to re hire his services as the value and customer satisfaction is a testimony to his hard work and dedication.

Eight business icons who found success after 30

September 21, 2018October 21, 2019

Early success in the business world is quite a rarity. In most cases, it takes many years to make a mark for oneself in the industry. Here are some of the famous business icons who rose to success only after 30:

Jeff Bezos –

Jeff’s initial vision of Amazon was that of an online bookstore. He founded the e-commerce website at the age of 31. Amazon has now become a global superstar. The site is perceived to be the go-to online store for anything and everything, and the 54-year-old is now one of the world’s wealthiest men.

William Lever –

In the year 1886, Lever co-founded a soap manufacturing company alongside his brother and named it the Lever Brothers. William was 35 years old when he took up this venture. Their business has now grown into the million dollar consumer goods organisation, Unilever.

Reid Hoffman –

On having failed in this SocialNet venture, Hoffman landed a job at PayPal, where he brushed up his entrepreneurial skills while simultaneously working on LinkedIn, his next venture. Hoffman though did not begin anything until after his 30th birthday. In his early life he worked as a trees lopper to make ends meet.

Oprah Winfrey–

Winfrey was a single teen mother born and raised in a low-income family in Mississippi. Working for a minimum wage as a carpet cleaner to make ends meet while young. When she turned 32, her first opportunity to get on board the television industry of the USA came her way. Her first talk show aired nationwide, and this was just the beginning to what would eventually become a media empire.

Young

Doris Fisher –

Fisher features in the list of top 100 most powerful women by Forbes for having co-founded Gap along with her late husband at the age of 37. The retail store later expanded and brought under its umbrella Old Navy and the Banana Republic.

Tim Westergren –

The founder of Pandora, Tim was just over 35 when his whole world changed. From being a failed musician, a part-time composer, a Nanny and a hippy to embarking on an entrepreneurial venture, Tim came a long way. The 35-year-old was met with a lot of challenges as he couldn’t pay salaries for two years. Although he started Pandora at 35, it didn’t become an e-radio channel until he turned 37. The company started off as a hardware company that enabled stores to play music.

Jack Ma –

With nil experience in coding, Jack began his venture of setting up Alibaba at the age of 35. At 31, he started his first ever internet organisation, called China Yellow Pages followed by Alibaba at 35. Similar to Amazon, Alibaba too did not make any profit in its first three years.

Masaru Ibuka –

The founder of the household name for electrical and electronics, Sony, was 38 when the idea blossomed in his mind. Even though he left the company in the year 1976, he remained an eminent advisory until he passed way in the year 1998.

Are You Taking Care of Your Customers?

Understanding Credit Union CD Rates

Small Business Boon for Young Upstarts

Eight business icons who found success after 30

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Are You Taking Care of Your Customers?

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